Privacy Policy

 

Effective date: September 3, 2026
Last updated: September 3, 2026

Libertees Creative Works Inc. (“Libertees,” “we,” “us” or “our”) is a British Columbia print-on-demand merchandise and fulfillment company. We respect your privacy and are committed to handling Personal Information responsibly, transparently and in accordance with applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, protect and retain Personal Information when you:

• Visit libertees.ca or a storefront operated by Libertees;

• Purchase or receive merchandise;

• Submit an inquiry or partnership form;

• Communicate with us by email, website chat or support ticket;

• Participate in a Liberty Partner, sales representative or business account program; or

• Otherwise interact with Libertees.

1. Key Privacy Information

Depending on how you interact with us, we may collect your contact information, order and delivery information, communications, transaction information and website usage information.

We use this information to:

• Respond to inquiries;

• Create, produce, fulfill and deliver merchandise orders;

• Process transactions, refunds and business invoices;

• Provide customer service;

• Operate Liberty Partner and representative programs;

• Maintain and secure our website;

• Comply with legal, tax and accounting requirements; and

• Send marketing communications when we have the required consent or are otherwise permitted by law.

We may provide limited information to Liberty Partners, website and technology providers, payment processors, couriers, accounting providers and other service providers when reasonably necessary to perform these activities.

Some service providers may process information outside Canada, where it may be subject to the laws of the country in which it is processed.

Libertees does not sell or rent Personal Information, and we do not use customer information to build unrelated marketing profiles or farm customer data.
2. What Personal Information We Collect

“Personal Information” generally means information about an identifiable individual. It does not normally include business contact information used solely to communicate with someone regarding their employment, business or profession.

The information we collect depends on your relationship with Libertees.

Contact and account information

This may include:

• Name;

• Email address;

• Telephone number, if provided;

• Billing and shipping addresses;

• Account login and profile information;

• Company, organization, team or club affiliation; and

• Communication preferences.

Order and transaction information

This may include:

• Products ordered;

• Product sizes, colours, quantities and customization choices;

• Order history and status;

• Billing and delivery information;

• Transaction identifiers and payment status;

• Refunds, returns, replacements or complaints; and

• Information needed to provide approved business accounts with month-end invoicing.

Payment card or banking information may be collected directly by a payment provider. When a payment provider processes the transaction directly, Libertees generally receives transaction confirmation and limited billing information rather than complete payment credentials.

Artwork and customization information

We may collect logos, artwork, photographs, names, numbers, messages or other content submitted for printing or product customization.

Team, club, school or group orders may include names, sizes, jersey numbers, affiliations or delivery information. A person or organization submitting information about others must have the authority or consent required to provide it to us.

Please do not send sensitive information—such as medical information, Social Insurance Numbers or government identification—unless Libertees specifically requests it for a lawful and necessary purpose. This information is not required for an ordinary merchandise purchase or inquiry.

Partnership and representative information

When someone applies to work with Libertees as a Liberty Partner, representative, supplier or business customer, we may collect:

• Business and contact information;

• Information submitted through our partnership form;

• Agreements and business communications;

• Sales and commission records;

• Payment or remittance information;

• Tax information when legally required; and

• Information needed to administer the business relationship.

Communications and support information

We may retain:

• Emails and attachments;

• Inquiry-form submissions;

• Customer service and support tickets;

• Live or automated website-chat messages;

• Meeting notes; and

• Records of complaints, requests or resolutions.

Please avoid placing unnecessary sensitive information in a website chat or inquiry form.

Website and technical information

When you use our website, we or our technology providers may automatically collect:

• Internet Protocol address;

• Browser, device and operating-system information;

• Pages visited and actions taken;

• Date, time and approximate location of a visit;

• Referring website or marketing source;

• Cookie identifiers and preferences; and

• Security, diagnostic and performance information.

3. How We Collect Personal Information

We may collect Personal Information:

• Directly from you;

• From a Liberty Partner through whose branded store you place an order;

• From someone placing an authorized group or gift order;

• From sales representatives or referral sources;

• From payment providers, couriers and technology platforms;

• From your organization where necessary to administer a business relationship; or

• From other lawful sources with your consent or as permitted by law.

4. How We Use Personal Information

Libertees may use Personal Information to:

• Respond to questions, requests and partnership inquiries;

• Prepare quotes and product samples;

• Set up and maintain customer or business accounts;

• Produce, quality-check, package and fulfill merchandise;

• Deliver orders and provide delivery updates;

• Process payments, invoices, refunds and replacements;

• Verify transactions and prevent fraud or misuse;

• Provide customer service and resolve disputes;

• Maintain records of orders, approvals and communications;

• Administer Liberty Partner and representative relationships;

• Calculate and report eligible merchandise sales, commissions and partner earnings;

• Operate, secure, troubleshoot and improve our website and services;

• Measure website performance and understand how visitors use our services;

• Send service-related messages concerning an inquiry, account or order;

• Send promotional messages where we have consent or another lawful basis;

• Meet legal, regulatory, insurance, tax, accounting and contractual requirements;

• Establish, exercise or defend legal claims; and

• Complete a lawful business transaction, such as a financing, reorganization, merger or sale.

We will not use Personal Information for a materially different purpose unless we obtain any additional consent required by law.
5. Consent and Your Choices

Libertees obtains consent appropriate to the nature and sensitivity of the information and the reasonable expectations of the individual.

In some situations, consent may be implied. For example, when you provide a delivery address while ordering merchandise, we may use it and provide it to a courier for delivery.

We will seek express consent when appropriate, including for optional uses involving sensitive information or uses that would not reasonably be expected.

You may withdraw consent by contacting our Privacy Officer, subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent may prevent us from completing an order, delivering merchandise, maintaining an account or providing a requested service.

Consent for optional marketing is not required to purchase products or receive Libertees services.

6. Liberty Partner Storefronts

Libertees may operate merchandise storefronts displaying the name and branding of a Liberty Partner.

When you purchase through one of these storefronts:

• Libertees may collect and use information to process, produce, fulfill, deliver and support the order;

• The Liberty Partner may receive reports concerning store sales, products and commissions;

• We limit Personal Information included in partner reports to what is reasonably necessary; and

• A Liberty Partner’s separate privacy policy may apply to information it collects or controls independently.

Libertees does not allow Liberty Partners or representatives to use customer information received from us for unrelated marketing unless the customer has provided the required consent.
7. When We Disclose Personal Information

We may disclose Personal Information to:

• A Liberty Partner associated with the applicable storefront or order;

• Website, hosting, ecommerce and technology providers, including Wix;

• Payment processors, financial institutions and fraud-prevention providers;

• Couriers and delivery providers;

• Accounting, invoicing and record-management providers;

• Customer service, communications and support providers;

• Product or specialized production providers when needed to complete an order;

• Professional advisers, including lawyers, accountants, auditors and insurers;

• Government, law-enforcement or regulatory authorities where required or permitted by law; and

• Parties involved in a proposed or completed business transaction, subject to appropriate confidentiality and legal requirements.

Service providers are authorized to handle Personal Information only for the applicable service or another lawful purpose. We require appropriate privacy and security protections based on the nature of the information and service.

We may also use or disclose information that has been aggregated or de-identified so that it no longer identifies an individual.

8. International and Interprovincial Processing

Libertees is based in British Columbia, but our website, ecommerce, payment, communications and other service providers may store or process information elsewhere in Canada or in another country, including the United States.

Information processed in another jurisdiction may be accessible to courts, law-enforcement agencies or government authorities under that jurisdiction’s laws.

Libertees remains responsible for Personal Information under its control and uses appropriate contractual, administrative and technical measures when engaging service providers.
9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

• Essential website and checkout functions;

• Security and fraud prevention;

• Remembering selections and preferences;

• Website performance and analytics; and

• Advertising or campaign measurement, if enabled.

Essential cookies are necessary for the website to operate and may not be disabled through our website.

Where required, we request permission before using non-essential analytics or marketing technologies. You may manage available choices through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.

Libertees does not knowingly use website tracking to target children with behavioural advertising.

10. Marketing Communications

Libertees may send promotional emails or other commercial electronic messages when we have consent or another basis permitted by Canada’s Anti-Spam Legislation.

Marketing messages from Libertees will identify the sender and contain an unsubscribe method. Unsubscribe requests will be processed within the period required by law.

Even after unsubscribing from marketing, you may continue to receive non-promotional messages necessary to complete an order, provide customer service, administer an account or meet legal obligations.
11. Children’s Information

Libertees’ website and purchasing services are intended for adults and authorized representatives of businesses, teams, clubs and organizations.

We do not knowingly ask children to create accounts or purchase products without appropriate adult involvement. When an order involves a child—such as youth-team merchandise—the responsible organizer, parent or guardian must provide only the information reasonably necessary and must have authority to provide it.

A parent or guardian who believes a child’s information was submitted improperly may contact our Privacy Officer.
12. Security

Libertees uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the Personal Information, including measures intended to prevent unauthorized access, collection, use, disclosure, copying, modification, loss or disposal.

These measures may include access restrictions, account controls, reputable service providers, secure transaction processing, staff procedures, backups and secure destruction practices.

No website, transmission method or storage system is completely secure. If a privacy or security incident occurs, Libertees will investigate, take reasonable containment and corrective measures, and provide notifications or reports where required by applicable law.
13. Retention and Destruction

Libertees retains Personal Information only as long as reasonably necessary to:

• Complete the purpose for which it was collected;

• Provide products, fulfillment and customer service;

• Maintain order, warranty, return and commission records;

• Resolve complaints or disputes; and

• Meet contractual, accounting, tax, insurance and legal obligations.

Information used to make a decision directly affecting an individual will be retained for at least the minimum period required by law.

When Personal Information is no longer reasonably required for a legal or business purpose, we will securely destroy it or remove the means by which it can be associated with an identifiable individual.
14. Accessing or Correcting Your Information

Subject to applicable exceptions, you may submit a written request asking Libertees to:

• Confirm whether we hold Personal Information about you;

• Provide access to that information;

• Explain how it has been used;

• Identify organizations to which it has been disclosed;

• Correct an error or omission; or

• Address a question or complaint regarding our privacy practices.

We may need to verify your identity before completing a request. We will use identity information only for verification and handling the request.

If we cannot provide access or make a requested correction, we will explain the reason unless prohibited by law. Any permitted access fee will be minimal, and we will provide advance notice where required.
15. Third-Party Websites

Our website may contain links to social media pages, Liberty Partner websites or other third-party services.

Libertees does not control the privacy practices of independent third parties. You should review their privacy policies before providing information to them.
16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, vendors or legal obligations change.

The current version will be posted on our website with the updated effective date. If a change materially affects how we use or disclose Personal Information, we will provide additional notice and obtain consent where required.
17. Contacting Our Privacy Officer

Libertees has designated a Privacy Officer who is responsible for privacy compliance and responding to questions, requests and complaints.

Privacy Officer
Libertees Creative Works Inc.
Greater Kelowna Area
British Columbia, Canada
Email: orders@libertees.ca
Suggested subject line: Privacy Request

We will review and respond to privacy complaints fairly and within the period required by applicable law.

If you are dissatisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or, where federal law applies, the Office of the Privacy Commissioner of Canada.